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FAQ

  • Q Are you a manufacturer?

    A YES. We, Ocitytimes, own 3 factories with areas more than 8,000m², 300+ staff and 3 offices over 10 years.
    Welcome your visit.
  • Q Can I order some samples to test before bulk order?

    A YES. Highly welcome your sample order to test our quality first.
  • Q Can we get free sample with free shipping?

    A Normally free sample free shipping is not supported, but can deducted sample fee in your bulk order.
  • Q What's the Minimum.Order.Quantity?

    A 10 pcs for sample order. 1000-10000 pcs for custom order accordingly.
  • Q Which shipping methods are available?

    A DHL, UPS, FedEx, Sea Shipping, Air Shipping etc.
  • Q What's the lead time of my order?

    A 1. Sample order: 1-3 workdays
    2. Bulk order: 5-10 workdays according to different quantities
    3. Custom order: 10-15 workdays after receiving your sample confirmation
  • Q Can I print my logo or customize design on the vape device/battery pen/cartridge/packaging?

    A YES sure, we have 10+ years experiences in OEM & ODM, very glad to help you make your own brand. Send us the logo file in PDF or AI format, the design sketch with your logo can be made for your reference. Or just tell us your ideas, we can provide FREE design service.
  • Q What's the process of custom order?

    A - Step 1: Confirm the details of customization.
    - Step 2: Place the order.
    - Step 3: Make the design file (you can send us directly, or we can make the design file for you, or we can send you the blank template then you fill the designs in it).
    - Step 4: Arrange the pre-production sample.
    - Step 5: Get your approval of the sample.
    - Step 6: Starting mass production.
  • Q How to order?

    A - Step 1: Kindly tell us which item, quantity, specs you want.
    - Step 2: Proforma invoice (PI) will be sent to you as per your requirements.
    - Step 3: Kindly check the PI. If everything is OK, we will deliver the goods ASAP after your payment.
    - Step 4: The best, fastest and economic shipping way will be chosen to ship them to you.
    - Step 5: Check your package and make sure all of the goods can satisfy you.
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Contacts
​​​​​​​​​​​​​​Tel:+86-135-3059-6399
Fax:86-0755-23005065
    info@ocitytimes.com  
5th Floor, Unit B, Mingyou Industry Park, Baoyuan Road, Bao'an District, Shenzhen, Guangdong, China (Mainland)
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